We want you to be confident in your investment with MetaBook Publishing. This Refund Policy outlines the terms for refunds on our services and packages.
If you cancel before work has begun on your project, you are eligible for a full refund within 7 days of purchase.
Once work has commenced, refunds are calculated based on the percentage of work completed. The portion of work already completed will be deducted from the refund amount.
All design and formatting services include revisions. If you are not satisfied with the initial work, we will revise until you are happy with the result, subject to the revision limits of your package.
Services that have been fully delivered, such as completed formatting or published ebooks, are non-refundable. Marketing services that have been executed are also non-refundable.
To request a refund, contact us at info@metabookpublishing.com with your order details and reason for the request. We will process your request within 5 business days.
Contact our team for any questions about our policies or services.
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